Shipping and Returns

Delivery and shipping

We currently deliver orders within Sweden.

Orders are normally processed within 1–3 business days. After dispatch, estimated transit time is normally 1–3 business days depending on the delivery option, carrier and delivery address.

Total estimated delivery time is therefore normally 2–6 business days.

Standard shipping within Sweden for regular products is 65 SEK. The exact shipping cost and available delivery options are always shown at checkout before the purchase is completed.

For larger orders, special delivery options or orders that need to be sent in multiple parcels, a different shipping cost may apply. The cost can be affected by weight, dimensions, delivery address, postcode and chosen delivery option.

The customer always sees and approves the final shipping cost before the order is placed.

We use PostNord and DHL for deliveries. A more precise estimated delivery time may be shown at checkout based on information provided by the carrier.

Delivery times are estimates and may be affected by public holidays, high carrier loads, weather conditions, remote delivery addresses or other circumstances beyond our control.

If a product has a longer handling or delivery time, this is stated on the product page or at checkout before purchase.

If a delivery is delayed, we will inform the customer as soon as possible. In the event of a material delay, the consumer has the right to demand delivery, withhold payment and, under certain conditions, cancel the purchase under the Consumer Sales Act.

Right of withdrawal

As a private consumer you normally have a 14-day right of withdrawal when shopping via our website. The withdrawal period normally begins the day after you or a designated person has received the goods.

To exercise the right of withdrawal, you must notify us before the withdrawal period expires.

You can notify us via our digital withdrawal form or by sending a clear message to info@ceshop.se. State your name, order number and which items you wish to return.

When you use our digital withdrawal form, you will automatically receive a confirmation that your notification has been received.

Submit digital withdrawal notice

Returns

After notifying us of your intention to withdraw, goods must be returned without undue delay and no later than 14 days after the notification was sent.

Returns are sent to:

The customer pays return shipping for withdrawals.

We do not provide a prepaid return label.

You are responsible for the goods until they reach us. We therefore recommend using a tracked shipping service.

You may examine the goods in the same way you would in a physical store. If the goods have been handled beyond what is necessary to establish their nature and function, a deduction for depreciation may be made.

Original packaging is preferred but is not an absolute requirement for exercising the statutory right of withdrawal.

Refunds

For a valid return, we will refund the payment for the returned goods.

If the entire order is returned, we will also refund the cost of our cheapest standard delivery. If you chose a more expensive delivery option, only the amount equivalent to standard delivery will be refunded.

The refund will be made without undue delay and no later than 14 days after we received your notice of withdrawal. We may wait with the refund until we have received the goods or until you have shown that the goods have been sent back.

The refund is normally made using the same payment method used for the purchase.

Extended return period

We do not offer any extended return period beyond the statutory right of withdrawal for private consumers.

Complaints

A consumer has the right to make a complaint about defective goods under the Consumer Sales Act. The right to complain is valid for three years from the date the goods were received.

Contact us at info@ceshop.se and provide your order number, a description of the defect and preferably photos or video.

For an approved complaint, we will cover reasonable return shipping costs. The defect will be addressed in accordance with the Consumer Sales Act, for example through repair, replacement, price reduction or refund.

Disputes

Swedish law applies.

In the event of a dispute, we will first attempt to resolve the matter through dialogue with the customer. If we cannot reach an agreement, a consumer may refer the matter to the Swedish National Board for Consumer Disputes (ARN). We participate in the dispute resolution procedure and follow ARN's recommendations.